jiliso Privacy Policy

1 Information We Collect

jiliso collects several categories of personal information from players who register and use our platform. The specific data we collect depends on how you interact with our services, but generally includes the following:

1.1 Account Registration Information

When you create a jiliso account, we collect basic identification and contact information including:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years of age)
• Philippine mobile phone number
• Email address
• Username and encrypted password
• Residential address (street, barangay, city, province, postal code)
• Nationality and country of residence

1.2 Know Your Customer (KYC) Verification Data

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, jiliso collects identity verification documents before processing your first withdrawal:

• Government-issued photo identification (Philippine passport, UMID, SSS ID, driver's license, PRC ID, or Postal ID)
• Proof of address document dated within the last 3 months (utility bill, bank statement, or barangay clearance)
• Selfie photograph holding your ID for facial verification
• Proof of payment method ownership (screenshot of GCash account, bank statement, etc.)

1.3 Transaction and Financial Data

jiliso records all financial transactions on your account to maintain accurate account balances, process withdrawals, detect fraud, and comply with financial record-keeping laws:

• Deposit amounts, dates, times, and payment methods used
• Withdrawal requests, amounts, dates, and destination accounts
• Betting history including game type, stake amounts, and outcomes
• Bonus claims and wagering progress
• Account balance history and transaction logs

1.4 Technical and Usage Data

When you access the jiliso platform, we automatically collect certain technical information through server logs and analytics tools:

• IP address and approximate geolocation (city and province level)
• Device type, operating system, and browser version
• Pages visited, games played, and time spent on the platform
• Referral source (how you found jiliso)
• Login times and session durations
• Cookies and similar tracking technologies (see Section 7 for details)

1.5 Communications and Support Data

When you contact jiliso customer support via live chat, email, or phone, we collect and store:

• The content of your messages and inquiries
• Transcripts of live chat conversations
• Recordings of phone calls (with your consent and a prior notification)
• Email correspondence and attachments you send to our support team
• Feedback and survey responses

2 How We Use Your Information

jiliso processes your personal data for a variety of purposes, all of which are necessary to provide you with a safe, fair, and legal online casino experience. The primary purposes for which we use your data are:

2.1 Account Management and Service Delivery

• Creating and maintaining your jiliso account
• Authenticating your identity when you log in
• Processing deposits and withdrawals
• Tracking your account balance and betting history
• Delivering game content and live dealer streams to your device
• Managing bonuses, promotions, and loyalty rewards

2.2 Legal and Regulatory Compliance

• Verifying that you are at least 21 years of age (age restriction compliance)
• Conducting Know Your Customer (KYC) identity verification as required by PAGCOR and anti-money laundering regulations
• Detecting and preventing fraud, money laundering, and other illegal activity
• Complying with requests from regulatory authorities, law enforcement, and courts
• Maintaining records required by Philippine gambling and financial laws
• Enforcing our Terms & Conditions and other policies

2.3 Platform Security and Fraud Prevention

• Monitoring account activity for signs of unauthorized access, account takeover, or suspicious betting patterns
• Detecting and blocking the use of bots, automated software, and other prohibited tools
• Identifying duplicate accounts created in violation of our single-account policy
• Analyzing IP addresses and device fingerprints to prevent fraudulent transactions
• Protecting the integrity of game outcomes and preventing collusion between players

2.4 Customer Support and Communication

• Responding to your inquiries via live chat, email, or phone
• Troubleshooting technical issues and account problems
• Sending you transactional messages such as deposit confirmations, withdrawal updates, and account notifications
• Providing updates about changes to our Terms & Conditions, Privacy Policy, or services

2.5 Marketing and Promotional Communications (With Consent)

• Sending you information about new games, bonuses, and promotions via email or SMS (only if you have opted in)
• Personalizing offers and recommendations based on your gaming preferences and history
• Conducting surveys to gather feedback about your jiliso experience

You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, replying "STOP" to SMS messages, or adjusting your communication preferences in your account settings.

2.6 Analytics and Platform Improvement

• Analyzing usage patterns and player behavior to improve the jiliso platform
• Identifying popular games and features to guide future content development
• Testing new features and optimizing the user experience for Filipino players
• Generating anonymized and aggregated reports for business intelligence purposes

3 Data Sharing & Third Parties

jiliso does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your data with carefully selected third-party service providers and partners who assist us in delivering our services. All third parties are contractually required to protect your data and use it only for the specific purposes we authorize.

3.1 Game Providers and Software Suppliers

jiliso partners with licensed game developers such as PG Soft, Pragmatic Play, Jili Games, Evolution Gaming, and others to deliver casino games on our platform. These providers may receive limited data such as your username, bet amounts, and game outcomes to operate their games and generate random results.

3.2 Payment Processors

When you deposit or withdraw funds, jiliso shares necessary transaction data with payment service providers including GCash, PayMaya, and Philippine banks. These processors require certain information to authenticate your identity, process the transaction, and comply with anti-money laundering regulations.

3.3 KYC and Identity Verification Services

jiliso uses third-party identity verification services to authenticate the government-issued IDs and documents you submit during the KYC process. These services compare your documents against official databases and use facial recognition technology to verify that you are the legitimate account holder.

3.4 Regulatory Authorities and Law Enforcement

jiliso may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts when required by Philippine law or in response to a valid legal request. We will comply with lawful data access requests while ensuring that any disclosure is limited to what is legally required.

3.5 Cloud Hosting and IT Service Providers

jiliso uses secure cloud hosting providers and IT infrastructure partners to store data and deliver our platform. All hosting providers are contractually obligated to implement industry-standard security measures and comply with applicable data protection laws.

4 Data Security Measures

jiliso employs a comprehensive security framework to protect your personal data from unauthorize d access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jiliso platform is encrypted using industry-standard TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data including passwords, payment details, and identity documents are encrypted at rest using AES-256 encryption. Passwords are hashed using a one-way cryptographic function and are never stored in plain text.
• Two-Factor Authentication (2FA): jiliso offers optional two-factor authentication for all player accounts, adding an extra layer of security to your login process beyond your username and password.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and block unauthorized access attempts around the clock.
• Regular Security Audits: jiliso undergoes periodic security assessments and penetration testing conducted by independent third-party cybersecurity firms to identify and remediate vulnerabilities before they can be exploited.
• Employee Access Controls: Access to personal data within jiliso is restricted to authorized personnel on a strict need-to-know basis. All employees who handle personal data are trained on data protection obligations and are bound by confidentiality agreements.
• Data Breach Response Plan: In the event of a confirmed data breach that affects your personal information, jiliso will notify affected players and the National Privacy Commission within 72 hours of discovery, in accordance with our obligations under the Data Privacy Act of 2012.

5 Data Retention

jiliso retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

After the applicable retention period expires, jiliso will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification. Where data is anonymized rather than deleted, the resulting dataset no longer constitutes personal data and is not subject to this Privacy Policy.

6 Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by jiliso:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, processed, and used. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of all personal data that jiliso holds about you, including the purposes for which it is being processed and the third parties to whom it has been disclosed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Please note that this right is subject to our legal retention obligations — certain data must be retained for regulatory compliance purposes even after your account is closed.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
• Right to File a Complaint: If you believe that jiliso has violated your rights under the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer through the jiliso 24/7 live chat or via email. We will respond to all verified requests within thirty (30) days. We may request proof of identity before processing your request to protect your data from unauthorized access.

7 Cookies & Tracking Technologies

jiliso uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is stored. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the jiliso platform.

8 Protection of Minors

jiliso is strictly an adults-only platform. Real-money gaming is prohibited for anyone under the age of 21 in the Philippines, in accordance with PAGCOR regulations and Republic Act No. 9287. jiliso does not knowingly collect personal data from individuals under the age of 21.

All players are required to verify their age during the KYC process by providing a valid government-issued ID showing their date of birth. If jiliso discovers that a player has misrepresented their age and is in fact under 21 years old, the account will be immediately suspended, all deposits will be returned to the original payment method, and any winnings will be forfeited.

If you are a parent or guardian and believe that your child has registered on the jiliso platform without your consent, please contact our support team immediately at [email protected] and we will take prompt action to close the account and delete the associated personal data.

9 International Data Transfers

In certain circumstances, jiliso may transfer your personal data to servers or service providers located outside the Philippines — for example, to cloud hosting providers or game software suppliers with global operations. When we do so, we ensure that the transfer is subject to appropriate safeguards that provide a level of protection for your personal data that is at least equivalent to the protections afforded by Philippine law.

Safeguards we use for international data transfers include: contractual data processing agreements that impose binding data protection obligations on the recipient; transfers to countries or organizations recognized by the National Privacy Commission as providing adequate data protection standards; and other lawful transfer mechanisms permitted under the Data Privacy Act of 2012 and its implementing rules.

10 Changes to This Privacy Policy

jiliso reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features and services we offer. When we make material changes to this Policy, we will notify registered players by sending an email to the address on file and displaying a prominent notice on the jiliso platform.

The updated Privacy Policy will be effective from the date indicated in the "Effective Date" field at the top of the document. Your continued use of the jiliso platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should stop using the platform and request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliso is protecting your personal data. The most current version of this Policy will always be accessible at jiliso.cam/privacy-policy.

11 Contact & Data Protection Officer

jiliso has designated a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. Our DPO is responsible for overseeing our data protection strategy, ensuring compliance with Philippine privacy law, and serving as the point of contact for players who wish to exercise their privacy rights or raise data protection concerns.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliso handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the jiliso platform — the fastest way to reach our support team in the Philippines.
• Email: [email protected] — for written inquiries, data access requests, and formal complaints. We respond to all emails within 5 business days.